About this role
UnternehmensbeschreibungAbout Us: At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform. If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
StellenbeschreibungWhat You’ll Do (Non-Voice Support Only):
Provide email and chat support (no phone calls!) to Spotify usersAnswer common “how-to” and FAQ-type questionsAssist with account management and payment-related issuesGuide users through troubleshooting steps with patience and clarityQualifikationenQualifications:
Excellent German (C1) and English (C1)Valid EU work permitPrior customer service experience is a plusStrong written communication and problem-solving skillsA team player with a positive, can-do attitudeComfortable explaining complex topics in a clear, simple mannerZusätzliche InformationenWhat You’ll Get:
Permanent contract with long-term job securityFully remote training and work from anywhere in BulgariaAdditional health and life insurance21 days of paid annual leaveFood vouchers and Multisport card (partially covered)Performance bonusesWorld-class training and career growth opportunitiesDigital HR services and 24/7 psychological supportWhy Join Us?
Fully digital onboarding and contract signingRecognition and referral programsEngaging employee events and wellness initiativesLearning platforms and certification supportExposure to global business and an inclusive, multicultural environment Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.