About this role
MEXICO MONICAROJAS - TECH AGENT at Sutherland. Location: Monterrey, Nuevo Leon, Mexico. Role: answer calls, troubleshoot issues, escalate issues Requirements: High school diploma; ability to handle high-volume inbound calls; strong verbal/written communication; multitasking with CRM and MS Office. Category: Information Technology Seniority: No Prior Experience Required Tools: CRM, Microsoft Office, CRM software Commitment: Full Time Workplace: Onsite Languages: English