About this role
CLARK | Escalations Agent - Business-to-Business at Maj. Location: Angeles City, PH-PAM, Philippines. Role: Consult frontline, Handle escalations, Coordinate communications Requirements: Handle escalations, support frontline agents, communicate outcomes, create knowledge base content, and coordinate with clients and third parties. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Office applications, In-house applications Commitment: Full Time Workplace: Onsite Languages: English