About this role
CLARK | Escalations Agent - Business-to-Business at Maj. Location: Angeles City, PH-PAM, Philippines. Role: Consult frontline, Handle escalations, Provide overrides Requirements: Handle escalations, support frontline agents, communicate with clients, gather info, manage knowledge resources. Category: Customer Service Seniority: Entry Level Tools: MS Office, Excel, Web browser, In-house applications Commitment: Full Time Workplace: Onsite Languages: English