About this role
Agente Mesa de Ayuda at SONDA S.A.. Location: Bogotá, Bogotá D.C., Colombia. Role: receiving calls, diagnosing issues, escalating tickets Requirements: Provide first-level user support: receive and register incidents, diagnose and resolve or escalate, follow up; ideal candidates: technical/technologist in systems/computing/electronics or related and ~2 years Level 1 support experience. Category: Information Technology Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: Spanish