About this role
Tech Support Agent at Invenco by GVR. Location: Monterrey, Nuevo León, Mexico. Role: providing support, dispatching contractors, resolving alarms Requirements: Provide Tier 2 helpdesk support for Passport Point of Sale and related products; diagnose issues, manage tasks/alarms, dispatch service contractors, handle high inbound call volume, and work flexible 24x7 shifts. Category: Customer Service Seniority: Entry Level Tools: Passport Point of Sale, Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English