About this role
Tier 1 IT Helpdesk / MSP Support Agent at Employer. Location: Nairobi, Nairobi County, Kenya. Role: Handle tickets, Troubleshoot issues, Provide support Requirements: 1–2 years IT support/MSP experience; HS diploma or equivalent; strong customer service; Windows/Mac; MS 365/Google Workspace; basic networking; ticketing and SLA focus. Category: Information Technology Seniority: Entry Level Tools: Windows, MacOS, Microsoft 365, Google Workspace, Wi-Fi networking, LAN/WAN, Active Directory Commitment: Full Time Workplace: Onsite Languages: English