About this role
Technical Service Desk Agent at RSAWEB. Location: George, Western Cape, South Africa. Role: responding queries, troubleshooting services, escalating incidents Requirements: Completed Grade 12 and IT/telecom qualification. 5 years service-desk technical support experience (ISP/telecoms preferred), 2 years within an ISP, experience troubleshooting FTTH/FTTB/LTE/Broadband/WiFi/ADSL, and using remote desktop support tools. Category: Customer Service Seniority: Senior Level Tools: FTTH, FTTB, LTE, Broadband, WiFi, ADSL, Domains, Hosting, remote desktop support applications Commitment: Full Time Workplace: Onsite Languages: English