About this role
Help desk team leader at Ncr. Location: Cebu City, Cebu, Philippines. Role: Leads support, Supports supervisor, Manages incidents Requirements: Leads support teams, ensures SLA adherence, trains new agents, and drives process improvements. Category: Information Technology Seniority: Mid Level Tools: SNOW, OKM, SharePoint, Excel, PowerPoint Commitment: Full Time Workplace: Onsite Languages: English