About this role
Head of Technical Customer Experience, US at Polymarket. Location: New York, New York, United States. Role: managing team, writing SQL, building integrations Requirements: 5+ years leading customer-facing teams; expert SQL (CTEs, window functions), Python, hands-on AI/LLM agent management, REST API/webhook integrations, technical troubleshooting, and rapid escalation availability (nights/weekends). Category: Customer Service Seniority: Senior Level Tools: SQL, Python, REST APIs, webhooks, AI, LLM Commitment: Full Time Workplace: Onsite Languages: English