About this role
Guest Service Agent at SHERATON MIAMI AIRPORT HOTEL. Location: Miami, Florida, United States. Role: processing check-ins, assisting guests, resolving complaints Requirements: Process guest check-ins/outs, assist with luggage and transportation, resolve guest issues, maintain lobby, and communicate professionally; high school diploma and ability to work flexible schedule including weekends/holidays. Category: Customer Service Seniority: Entry Level Tools: PMS, CRM, Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English