About this role
Helpdesk Agent at Smart Switch Consulting. Location: United States. Role: responding tickets, diagnosing issues, documenting solutions Requirements: Remote Tier 1 IT support role; 1–3 years helpdesk/technical support experience preferred. Diagnose hardware/software/connectivity issues, reset passwords/configure MFA, maintain ticket SLAs, and document solutions. CompTIA A+ preferred; diploma or bachelor's in IT preferred. Category: Information Technology Seniority: Entry Level Tools: Freshdesk, Zendesk, Jira Service Management, Microsoft 365, TeamViewer, AnyDesk Certifications: comptia a+ Commitment: Full Time, Part Time Workplace: Remote Languages: English