About this role
Senior Retentions Agent at Pineapple. Location: Sandton, Gauteng, South Africa. Role: engaging customers, retaining customers, managing escalations Requirements: 2 years retentions experience, Grade 12 (Matric), RE5 and Class of Business qualifications, FAIS advantageous; strong communication, negotiation, CRM familiarity, and compliance knowledge. Category: Customer Service Seniority: Mid Level Tools: CRM Certifications: re5, fais, class of business Commitment: Full Time Workplace: Onsite Languages: English