About this role
Survey Team Lead at Icf. Location: Reston or United States. Role: supervising agents, scheduling staff, monitoring quality Requirements: Call center leadership with 6+ months call/contact center experience, high school diploma, ability to supervise 15-20 agents, strong communication, pass background check, US work authorization, availability for evenings and weekends. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, CATI, predictive dialing Commitment: Full Time Workplace: Onsite Languages: English