About this role
Keep Things Moving! Join DHL as a GTW Backline Advisor – Payments Reporting to: GTW Contact Centre Supervisor RCS Grade: N Job location: Midrand
Why This Role Rocks At DHL Express, every detail matters—especially when it comes to payments and clearances. As a GTW Backline Advisor, you’ll be the behind-the-scenes hero ensuring smooth payment processing and top-notch customer service. If you’re organized, detail-driven, and love solving problems, this is your chance to shine.
What You’ll Do
• Be the payment pro: Action all payments in the mailbox accurately and on time—your goal is a clean inbox every day. • Deliver excellence: Provide insanely customer-centric service that keeps DHL’s reputation as a market leader. • Stay compliant: Follow Global SOPs, ISO standards, and DHL procedures like a champ. • Solve fast: Handle queries promptly and aim for first-time resolution. • Track performance: Share daily stats with your supervisor and attend monthly coaching sessions to keep growing. • Flex your skills: Jump in to support other functions when needed to keep the Contact Centre running smoothly.
What We’re Looking For
• Experience: 2+ years in customer service or contact center roles. • Customs knowledge and courier experience will be an advantage • Skills: Communication, problem-solving, empathy, and strong attention to detail. • Tech: Intermediate computer literacy and solid analytical skills. • Education: Matric and Customs/Logistics related qualification
Why DHL?
• Global leader: Be part of the world’s most international company. • Career growth: We invest in your development. • Culture that cares: Diversity, inclusion, and innovation are at our core. • Perks: Competitive salary, training, and a team that feels like family. We are looking forward to your application. DHL is an equal opportunity employer committed to creating an inclusive and diverse workplace.