About this role
Sr. Manager, Operations at ResultsCX. Location: Bengaluru, Karnataka, India. Role: managing operations, monitoring kpis, analyzing trends Requirements: 3+ years managing large inbound/outbound contact center teams (125+ agents), KPI-driven, Microsoft Office proficiency, strong communication, leadership, and continuous improvement focus; schedule flexibility and travel as needed. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, SupportPredict, CCaaS Commitment: Full Time Workplace: Onsite Languages: English