About this role
Supervisor, WFM at ResultsCX. Location: Sofia or Bulgaria. Role: leading teams, forecasting demand, analyzing data Requirements: 3+ years leadership, 2+ years contact center WFM experience, strong analytics and communication skills, proficiency with WFM tools and Microsoft Office, high school diploma or equivalent. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, IEX, Verint, eWFM, CMS, Canvas, Avaya, Geotel Commitment: Full Time Workplace: Onsite Languages: English