About this role
WFM Analyst at ResultsCX. Location: Bengaluru, Karnataka, India. Role: creating schedules, configuring system, analyzing trends Requirements: 2+ years contact center WFM experience, proficiency with WFM tools (IEX, Aspect eWFM, CMS, Avaya), strong computer and communication skills, experience with scheduling, forecasting, and trend analysis. Category: Data and Analytics Seniority: Entry Level Tools: IEX, Aspect eWFM, CMS, Avaya, SupportPredict Commitment: Full Time Workplace: Onsite Languages: English