About this role
Principal AI Solutions Engineer at Freshworks. Location: Boston or United States or North America. Role: leading engagements, advising customers, mentoring teams Requirements: 10+ years in solutions engineering or related customer-facing technical roles; deep knowledge of AI/Generative AI/LLMs and AI agents; experience driving business value, leading executive workshops, and working with ITSM/ITOM/ITAM. Category: Sales Seniority: Senior Level Tools: Freshservice, Large Language Models (LLMs) Commitment: Full Time Workplace: Remote Languages: English