About this role
Guest Services Agent at Firmdale Hotels. Location: New York, New York, United States. Role: welcoming guests, managing check-in, coordinating requests Requirements: Previous luxury hospitality or front-desk experience preferred, strong communication and organizational skills, ability to lift up to 50 lbs, flexible availability including weekends and holidays, local NYC knowledge desirable. Category: Customer Service Seniority: Entry Level Tools: OPERA Property Management System (PMS), ALICE Guest Services Platform, Valet Manager, Sharry App, OpenTable, Resy, SevenRooms, Microsoft Outlook, Microsoft Office Suite Commitment: Full Time Workplace: Onsite Languages: English