About this role
Guest Services Agent at Bach Bros Properties. Location: Fredericksburg, Texas, United States. Role: responding messages, answering calls, resolving reservations Requirements: Provide guest messaging and phone support, resolve reservation issues, escalate maintenance with clear notes/photos, maintain SOPs and property info, excellent written/verbal communication and de-escalation skills. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English