About this role
Player Support Agent at TransPerfect. Location: CDMX, Ciudad de México, Mexico. Role: responding queries, triaging issues, documenting issues Requirements: Excellent written and verbal English, player-focused mindset, ability to follow processes, investigate and triage issues, use ticketing/chat/email/social channels and digital tools; customer support experience helpful; training provided. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Helpshift, Salesforce, Intercom, Microsoft Office, Google Workspace, Discord, Reddit Commitment: Full Time, Contract Workplace: Onsite Languages: English