About this role
Contact Center Supervisor at The Chicago Lighthouse for People Who Are Blind or Visually Impaired. Location: Chicago, Illinois, United States. Role: supervising agents, monitoring quality, training staff Requirements: Supervise contact center agents; 2 years contact center experience; Associate's degree in business or related preferred; advanced Microsoft Office skills; strong communication, problem-solving, and compliance (HIPAA/Privacy Act) knowledge. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English