About this role
Agente Mesa de Ayuda at SONDA S.A.. Location: Bogotá, Bogotá, D.C., Colombia. Role: receiving requests, diagnosing issues, escalating cases Requirements: Provide first-level IT support, triage and escalate incidents; ideal candidates have técnico/tecnólogo in systems/computing/electronics or related and ITIL v4; 2 years Level 1 support preferred. Category: Information Technology Seniority: Entry Level Certifications: itil v4 Commitment: Full Time Workplace: Onsite Languages: Spanish