About this role
Agente Mesa de Ayuda at SONDA S.A.. Location: Bogotá, Bogotá D.C., Colombia. Role: receiving tickets, diagnosing issues, escalating cases Requirements: Provide first-level help desk support, diagnose and resolve or escalate incidents, follow up on tickets. Technical diploma/technologist and ITIL v4 certification preferred. Category: Information Technology Seniority: Entry Level Certifications: itil v4 Commitment: Full Time Workplace: Onsite Languages: Spanish