About this role
Agente Mesa de Ayuda at SONDA S.A.. Location: Bogotá, Bogotá, D.C., Colombia. Role: receiving tickets, diagnosing issues, escalating incidents Requirements: Technical/technologist in systems, computing or electronics preferred; experience in Level 1 help desk; rotating 24/7 shift; ability to diagnose, document, escalate and follow up on incidents. Category: Information Technology Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: Spanish