About this role
Assistant Manager - Operations at Scicom MSC Berhad. Location: Kuala Lumpur, Kuala Lumpur, Malaysia. Role: leading team, coaching staff, managing service Requirements: Manage and coach contact center team, meet service-level targets, conduct call monitoring, prepare reports, and handle escalations. Requires strong communication skills in English and Bahasa Malaysia and ability to work shifts including weekends/public holidays. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English, Malay