About this role
Senior Service Centre Operations Lead at Department of Customer Service (NSW). Location: Orange or Parramatta. Role: leading operations, managing escalations, tracking metrics Requirements: Proven frontline service delivery and team leadership experience; strong coordination, critical thinking, and problem-solving skills; ability to manage escalations, rosters, performance metrics, and drive process improvement. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English