About this role
VDOT Remote Lead associate GS Lead Associate, CSR at Employer. Location: Austin or Virginia. Role: assisting representatives, documenting calls, handling escalations Requirements: Must reside in Virginia; strong written/verbal communication, dependable, detail-oriented, knowledge of quality/attendance/schedule adherence, ability to work hours of operation and handle escalated calls. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: English