About this role
WFM / RTA Specialist | Shaw | pooling at Sutherland. Location: Mandaluyong, Metro Manila, Philippines. Role: forecasting volume, creating schedules, monitoring realtime Requirements: 2+ years WFM experience in BPO/contact center preferred, forecasting, scheduling, capacity planning, real-time management, advanced Microsoft Excel, strong analytical and communication skills; bachelor's degree preferred. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, Verint, NICE IEX, Aspect, eWFM, Genesys, Calabrio Commitment: Full Time Workplace: Onsite Languages: English