About this role
Senior Workforce & Planning Manager at HeliosX. Location: London or United Kingdom. Role: forecasting volumes, planning capacity, reporting performance Requirements: Proven WFM leadership for multi-site/multi-market operations; forecasting, capacity planning, scheduling, real-time, and CS analytics; experience implementing WFM platforms and using Intercom, Metabase, Hex, Excel/Sheets; strong stakeholder and exec reporting skills. Category: Project and Program Management Seniority: Senior Level Tools: Verint, NICE, injixo, Playvox, Tymeshift, Intercom, Metabase, Hex, Microsoft Excel, Google Sheets Commitment: Full Time Workplace: Remote Languages: English