About this role
Senior Manager, Customer Support at Navex. Location: Lake Oswego, Oregon, United States. Role: coaching team, reporting metrics, handling escalations Requirements: 5+ years in customer support or service delivery, 3+ years leading teams in SaaS/technology, strong operational and analytical skills, familiarity with Salesforce and Gainsight, ability to manage escalations and drive process improvements. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Gainsight Commitment: Full Time Workplace: Hybrid Languages: cz, English