About this role
Workforce Management, Professional at Gainwell Technologies LLC. Location: Arkansas, United States. Role: monitoring queues, managing adherence, executing actions Requirements: Bachelor's degree (or equivalent experience),1+ year workforce management/contact center or related experience, experience with real-time adherence, strong analytical and communication skills. Category: Business Operations Seniority: Entry Level Tools: Verint, ACD, Microsoft Excel, NICE Commitment: Full Time Workplace: Remote Languages: English