About this role
Help desk supervisor at Ncr. Location: Cebu City, Cebu, Philippines. Role: lead team, coach staff, monitor SLA Requirements: Supervise help desk team, ensure SLA, coach staff, provide metrics and manage incidents. Category: Information Technology Seniority: Mid Level Tools: MS Office, Knowledge management, Incident management, SLA tracking tools Commitment: Full Time Workplace: Onsite Languages: English