About this role
Supervisor(a) de Customer Experience (CX) at Watu. Location: São Paulo, São Paulo, Brazil. Role: leading teams, managing partners, improving processes Requirements: Experience leading CX/support/operations teams, managing internal and outsourced partners, hands-on use of AI/automation and CRM, data-driven decision making, strong communication, and intermediate/advanced English. Category: Customer Service Seniority: Mid Level Tools: Artificial Intelligence (AI), CRM, chatbots, AI agents Commitment: Full Time Workplace: Onsite Languages: English, Portuguese