About this role
Call Centre Supervisor at Trans Global Service (TGS). Location: Edmonton, Alberta, Canada. Role: coaching agents, managing schedules, handling escalations Requirements: 1+ year call centre/customer service experience; leadership or coaching experience preferred; strong verbal/written communication; proficiency with Microsoft Office and call centre systems; ability to coach, train, manage KPIs and support occasional Saturday shifts. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English