About this role
Supervisor, Customer Experience at Conduent. Location: Guatemala City, Guatemala, Guatemala. Role: managing operations, coaching associates, handling escalations Requirements: Supervise contact center operations, collaborate with WFM/QA/Training, coach associates, handle escalations (including Spanish), analyze performance dashboards (Krisp, AWS, IEX), and manage reporting and compliance. Category: Customer Service Seniority: Mid Level Tools: Krisp, AWS, IEX, EMBER, Complaint Tracking Module (CTM) Commitment: Full Time Workplace: Onsite Languages: English, Spanish