About this role
Call Center Supervisor - DC at Employer. Location: Washington, District of Columbia, United States. Role: supervising staff, coaching agents, monitoring performance Requirements: 3+ years call center leadership/coaching, associate degree, strong leadership and communication, scheduling, Microsoft Office proficiency, knowledge of ACD/CRM/NICE/IEX systems. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, ACD, CRM, NICE, IEX Commitment: Full Time Workplace: Onsite Languages: English