About this role
Associate Manager-Customer Experience at Sutherland. Location: Mandaluyong City, National Capital Region, Philippines. Role: preparing sampling, monitoring transactions, analyzing data Requirements: 3+ years in quality assurance in call center/customer service, 2+ years quality supervisor experience, MS Office proficiency, strong analytical and communication skills, ability to coach and implement process improvements. Category: Quality Assurance Seniority: Mid Level Tools: Microsoft Office Certifications: six sigma Commitment: Full Time Workplace: Onsite Languages: English