About this role
DIRECTOR, OPERATIONS at Qualfon. Location: Cebu, Cebu, Philippines. Role: Manage accounts, Drive SLAs, Lead teams Requirements: Leadership in customer care/call center ops with 10+ years, Bachelor's preferred, Six Sigma preferred, strong vendor and client management, data-driven improvements. Category: Business Operations Seniority: Senior Level Tools: CRM, Call center software, Cloud-based telephony, Billing systems, SaaS tools Commitment: Full Time Workplace: Onsite Languages: English