About this role
Sr. Director, Customer Care at Frontier Airlines. Location: Denver, Colorado, United States. Role: Provide Strategic Leadership for contact center operations, Lead Operational Oversight of care efforts, Oversee Vendor selection and management Requirements: 10+ years vendor/call center management; strategic and operational leadership; airline/airport ops preferred; strong communications Category: Customer Service Seniority: Senior Level Tools: eWFM, IVR, Contact Center Technologies, Chatbot, Data Analytics Tools Commitment: Full Time Workplace: Onsite Languages: English