About this role
Director, Workforce Management at Aspire Lifestyles. Location: Gurugram or Delhi. Role: leading WFM, forecasting demand, scheduling staff Requirements: Senior WFM leader with 12+ years WFM experience and 4+ years in senior leadership; deep expertise in forecasting, capacity planning, scheduling, real-time operations, analytics; experience with NICE/Verint/eWFM/Avaya; bachelor's required, MBA preferred; excellent stakeholder and English skills. Category: Business Operations Seniority: Senior Level Tools: NICE, Verint, eWFM, Avaya Commitment: Full Time Workplace: Onsite Languages: English