About this role
Director, Workforce Management at TurningPoint Healthcare Solutions. Location: Lake Mary, Florida, United States. Role: Develop strategy, Forecast capacity, Oversee scheduling Requirements: 8–12+ years in workforce management/analytics; healthcare or call center experience; expertise in forecasting, capacity planning, WFM tools (NICE, Verint, Aspect); MBA/MHA preferred. Category: Business Operations Seniority: Senior Level Tools: NICE, Verint, Aspect, Workforce management systems Commitment: Full Time Workplace: Onsite Languages: English