About this role
Help Desk, Director at NEOGOV. Location: El Segundo, California, United States. Role: Lead helpdesk, Manage escalations, Implement automation Requirements: 5-7 years leading a helpdesk team; strong leadership, MDM, Windows/Mac, network security, AI automation, customer service mindset; able to work in hybrid environment Category: Information Technology Seniority: Senior Level Tools: Google Suite, Office 365, Jira Service Management, Okta Single Sign-On, VMware, Zapier, Active Directory, SSO, MDM (Manage Engine), Palo Alto firewalls, DNS/DHCP, VPN, G Suite, Azure, AWS, Dialpad, GoTo, LAN/WAN Commitment: Full Time Workplace: Hybrid Languages: English