About this role
Senior Director Technical Support at Pentera. Location: Tel Aviv, Tel Aviv District, Israel. Role: leading team, owning operations, deploying AI Requirements: 10+ years leading global enterprise technical support in B2B SaaS/cybersecurity, technical background with enterprise software/cloud/networking, experience with AI-driven support, metrics/operations, and strong cross-functional leadership. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Zendesk, Jira Commitment: Full Time Workplace: Hybrid Languages: English