About this role
Contact Center Specialist I at Northwest. Location: Columbus or United States. Role: meeting standards, educating clients, troubleshooting issues Requirements: Provide quality customer service, troubleshoot issues, meet call quality and service levels, and support customers in a banking environment. Category: Customer Service Seniority: Entry Level Tools: Customer databases, Microsoft Office, debit and credit card systems, online banking systems, mobile apps Commitment: Full Time Workplace: Onsite Languages: English