About this role
Technical Support Specialist at Sovos Compliance. Location: Santiago, Santiago Metropolitan, Chile. Role: resolving tickets, troubleshooting software, creating documentation Requirements: Provide escalated technical support for a SaaS platform, troubleshoot software and integrations, document ticket resolutions, create knowledge articles, provide product training, be bilingual (English + Spanish/Portuguese/Turkish), and pass a background check. Travel <25%. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Freshdesk, APIs, Rosetta Stone Commitment: Full Time Workplace: Onsite Languages: English, Spanish, Portuguese, Turkish