About this role
Technical Support Specialist at Sovos Compliance. Location: Lima, Lima region, Peru. Role: resolving tickets, troubleshooting software, documenting interactions Requirements: Provide technical support for a SaaS platform, troubleshoot software and integrations, use ticketing systems (Zendesk/Freshdesk), create knowledge base articles, participate in on-call rotations, and communicate in English plus product primary language. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Freshdesk, APIs, Rosetta Stone Commitment: Full Time Workplace: Onsite Languages: English, Spanish, Portuguese, Turkish