About this role
Senior Technical Support Specialist at Sovos Compliance. Location: São Paulo, Sao Paulo, Brazil. Role: handling escalations, mentoring team, documenting interactions Requirements: Bilingual technical support specialist with strong troubleshooting, ticketing system experience (Zendesk or Freshdesk), API/web fundamentals, excellent communication, and willingness to travel (<25%). Category: Information Technology Seniority: Senior Level Tools: Zendesk, Freshdesk Commitment: Full Time Workplace: Onsite Languages: English, Spanish, Portuguese, Turkish