About this role
Senior Customer Support Operations Specialist at Ideals. Location: Ukraine. Role: driving operational excellence, maintaining dashboards, analyzing patterns Requirements: 3+ years in customer support operations; advanced English (C1); hands-on experience with helpdesk tooling, dashboards, no-code/low-code automation, GenAI-assisted analysis, and process documentation. Category: Customer Service Seniority: Mid Level Tools: Intercom, Fin, Jira, Monday.com, Confluence, Guru Commitment: Full Time Workplace: Remote Languages: English